Privacy Policy

The Movement Works Ltd

This privacy policy explains how The Movement Works Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal data, and outlines your rights under UK data protection law.

We are committed to handling your personal information responsibly, transparently, and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

The Movement Works Ltd is a company registered in England and Wales (Company No. 13069372).
Registered office: 167–169 Great Portland Street, 5th Floor, London, W1W 5PF.

How to Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact: [email protected]

Personal Data We Collect

We may collect and process the following types of personal data:

Identity and contact information (such as name, address, email address, telephone number)

Account and programme information (such as enrolment details, session attendance, progress notes)

Health and wellbeing information (see section below)

Communication data (emails, messages, support requests)

Technical and usage data (IP address, browser type, device information, website and app usage)

Marketing and preference data (communication preferences, consent records)

We may supplement information you provide with information generated through your use of our services or platforms.

Health and Wellbeing Information (Special Category Data)

As part of delivering The Healthy Movement Programme, we may collect and process information relating to your health, wellbeing, movement capacity, pain experience, medical history, and related information.

This information is classified as special category personal data under UK GDPR.

We process this data only:

to deliver the Programme safely and effectively;

to personalise coaching, education, and movement guidance; and

to meet professional, ethical, and safeguarding obligations.

We process health data on the basis of:

your explicit consent; and

because it is necessary for the performance of our contract with you.

You provide this consent by signing our Programme agreement and participating in the Programme.

Lawful Basis for Processing

We process your personal data on the following lawful bases:

Contract – where processing is necessary to deliver services you have enrolled in;

Legitimate interests – where processing supports the delivery, improvement, and administration of our services, without overriding your rights;

Consent – where you have given clear permission (including for marketing and health-related data);

Legal obligation – where processing is required to comply with legal or regulatory requirements.

How We Use Your Personal Data

We use your personal data to:

deliver coaching, education, movement guidance, and Programme support;

personalise your experience within the Programme;

communicate with you regarding sessions, resources, updates, and administration;

manage accounts, payments, and record-keeping;

maintain professional and safeguarding standards;

improve our services, content, and delivery methods;

carry out research and analysis to support service improvement (in aggregated or anonymised form where possible);

send marketing communications where you have consented.

Profiling and Decision-Making

We may use limited profiling to better understand preferences, engagement, and needs, so that services and communications can be made more relevant and appropriate.

We may use automated systems for administrative, marketing, and delivery purposes, such as sending requested information, processing payments, or providing access to paid content.

We do not use automated systems to make decisions about you that have legal or similarly significant effects without human involvement.

Marketing Communications

We will only send marketing communications where you have given consent or where permitted by law.

You can unsubscribe at any time by using the link in our communications or by contacting us at [email protected].

Data Sharing and Third Parties

We may share your personal data with trusted third-party service providers where necessary to deliver the Programme, including:

payment processors (e.g. Stripe);

video conferencing platforms (e.g. Zoom);

digital platforms and apps used to deliver Programme content;

email, scheduling, and client management systems;

professional advisers and insurers where required.

All third parties are required to process data securely and in accordance with UK GDPR.

We do not sell your personal data.

International Data Transfers

Some service providers may process data outside the UK or European Economic Area. Where this occurs, we take appropriate safeguards to ensure your data remains protected in accordance with UK GDPR.

Data Storage and Retention

We store personal data securely and retain it only for as long as necessary, taking into account:

the purposes for which it was collected;

legal and regulatory requirements;

insurance and professional record-keeping obligations.

When data is no longer required, it is securely deleted or anonymised.

Your Rights

Under UK GDPR, you have the right to:

access the personal data we hold about you;

request correction of inaccurate or incomplete data;

request erasure of your data (subject to legal and professional obligations);

restrict or object to processing in certain circumstances;

withdraw consent where processing is based on consent;

lodge a complaint with the Information Commissioner’s Office (ICO).

Requests can be made by emailing [email protected].

Cookies and Digital Tracking

We use cookies and similar technologies to support website functionality, understand usage, and improve user experience.

Where required, you will be given choices about cookie preferences. You can also manage cookies through your browser settings.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in law, guidance, or how we operate. We recommend reviewing it periodically.

Complaints

If you are unhappy with how your personal data is handled, please contact us at [email protected].

You also have the right to complain to the Information Commissioner’s Office (ICO):
www.ico.org.uk, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF